Your questions answered...

FREQUENTLY ASKED QUESTIONS

I’m here for one thing. And that is to serve you well. I don’t just want you to survive as a creative entrepreneur… I want to see you thrive.

Getting started + General

Our products are digital goods or online services so you will not receive any physical products. You will need to extract/unzip each digital file in order to retrieve the files or follow instructions for service access.

Yes, we have an affiliate program that we encourage you to enroll in. Joining our affiliate program will allow you to earn a 30% commission and Payments are sent out automatically within a week after the order is complete and paid for.

Sign up here

Support is provided for customers of Brand & Palms; any support requiring extensive work is offered to customers of Brand & Palms for an additional fee.

Shop + Payment + refunds

I accept payment via PayPal, where you can pay with credit card, debit card, and you can pay with credit card.

Yes, you can use Paypal without setting up an account.

Without a Paypal account, you need an Debit/Credit card that is supported by Paypal.

For more details, click here to see how Paypal works for you.

Yes, I’m checking out Stripe – Skrill and Payoneer. 

All sales of Brand & Palms product and services are final. Due to the digital nature of our products, no returns, exchanges, or refunds will be provided under any circumstances. Get in touch if you have any doubts or questions prior to purchase.

Once your payment is completed, you’ll land on a order confirmation page with the download link provided immediately. You also receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam folders.

Yes! (Amazing right!?) To buy one of our e-gift cards, please click here.

If you buy one of our e-gift cards, this is only valid to use online and will be sent electronically via email.

Off course! I got you, send me a message and let’s chat some more.

Lady Template Factory

Brand & Palms proudly presents the Lady Template Factory

The Lady Template Factory is a Canva Template membership built for the creative lady boss. Perfect for female entrepreneurs, graphic designers, brand stylists, online business owners, bloggers, web designers, content creators, virtual assistants, social media managers, coaches, and service providers.

♡ You’ll immediately have unlimited access to all of our Canva templates and digital files for every aspect of your business.

♡ I got big plans for the upcoming year and as a Lady Template Factory Member, you have free access to any and all new collections we add to the factory.

So If you’re trying to make moves in your creative business, looking to launch your side hustle to make some extra cash, or just wanting to update your website, this membership is made for you.

The membership Provides creative Entrepreneurs With unlimited access to ALL current templates in The Template Factory, PLUS new templates every month. 

If you are a Template Designer, Brand Designer, graphic designer, brand stylist, online business owner, blogger, web designer,  content creator, virtual assistant you’ll have acces to a enormous amount of products you use daily in your businesses. 

Examples;

You are a Pinterest manager, providing clients with Pinterest templates. You can use all templates for unlimited time for all your clients.

A client approached you to create a brand questionnaire, you can use my templates to make one. Your client may use this template (Asset) to send to all her clients. If your clients want to sell this same questioner template she will need her own license.

You are a web designer, you can use my themes/landing pages/web elements for all your custom client work.

Yes, there is a plan in place so you only need to purchase the Lady Template Factory membership once. Updates are always free, there are no additional fees. 

You can go to the membership site here and set up your account. 

You will get access to the membership as soon as you finish the payment process.

No! But there are monthly // Yearly // lifetime plans available

No! Members can download an unlimited number of assets, an unlimited number of times.

The Lady Template Factory membership allows you or your team to use Assets in any manner permitted and mentioned under the Standard and Extended License. And.

The membership allows you to download as many templates as you like without having to buy them individually for you and your clients!

Which allows businesses to go on creating/selling with fewer restrictions in a simple and hassle-free way.

You and your client can use my products for unlimited projects and an unlimited number of times. You can start reusing the templates.

Client welcome guides, Price guides, opt-in freebies, elementor pages, scene creators, device mock ups, presentation templates, elementor freebie library, Wix templates, website banners landing pages, social media templates and so much more…

If you have a request please let me know!

Account + privacy + Terms

No, if you do not want to set up an account, we have the option to checkout as a guest. All you’ll need is your name and email information!

Because there are only digital goods in the cart we allow our customers to skip the unnecessary checkout fields (like full address and phone)

Please try resetting your password initially. If this still doesn’t work please send me a message so we can get you up and running again.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To read more about our privacy policy please click here.

Creation + (Custom) design

I do take on a custom project from time to time. If you’re interested in working with me on a custom website design, templates, or something else, Please get in touch to discuss and get a quote.

I normally work with the following platforms:

  1. WordPress
  2. Wix

Love Divi, Prophoto, Elementor…

All FREE assets provided by Brand & Palms are bound by the terms of our Standard License.

Reselling, sharing, and giving away is NOT permitted.

You don’t need to credit Brand & Palms. But it is very much welcomed and appreciated!